How provider verification works
When a provider on Pureworker is marked verified, this is what they went through.
- 1
They choose the services they offer
A provider selects the specific services they are offering, which is what they can then be matched for.
- 2
They describe their work and add a photo
A short description in their own words, plus a profile photo. This is what you read on their profile.
- 3
They add two references
Each reference gives a name, their relationship to the provider, an email and a phone number. The two references must be different people.
- 4
They pass a liveness check
A short selfie scan in the app, which confirms a real person is completing the registration rather than someone reusing photographs.
- 5
They submit their NIN
The National Identification Number is the only ID we accept. It is checked against the national database, and the profile cannot be approved until that check returns a match.
- 6
A person reviews the profile
A member of our team looks at the whole profile and approves or declines it. Approval is not automatic once the ID check passes.
What verification does not cover
This is an identity and profile check. Being clear about its limits matters more than making it sound thorough.
- It is not a criminal record check. We do not run one and we do not describe verification as one.
- It does not test trade skill or qualifications. We confirm who someone is, not how well they work.
- It is not a guarantee of the work, of pricing, of availability, or that a provider will turn up.
- It says nothing about work done outside Pureworker.
How long verification lasts
An identity check does not last forever. Verification carries an expiry, and a provider whose check has lapsed stops being listed as verified until it is renewed.
Reporting a problem
If a provider is not who their profile says they are, tell us and we will look into it. How to report a problem.